Privacy Policy
Last updated: October 3, 2026
This Privacy Policy explains how Yay Clay Philadelphia (operated by YAY CLAY! LIMITED LIABILITY COMPANY, 3237 Amber Street, Philadelphia, PA 19134; “Yay Clay,” “we,” “us”) collects, uses, and shares information when you visit yayclay.com, book a class or event with us, visit our studio, or receive messages from us.
Information We Collect
Information you give us
- Contact details: your name, email address, and phone number.
- Account details: if you create an account on our online booking page, your sign-in email and your booking history. Passwords are handled by our booking provider; we never see them.
- Booking details: the classes, Clay Dates, and events you book, your party size, the answers you give on our booking forms, and your waitlist requests.
- Shipping details: your mailing address, if your finished pieces may be shipped to you.
- Payment information: payments are processed by our payment providers. We do not store full card numbers.
- Messages: what you send us by email, text, phone, or our website.
- Your text-message choice: whether you agreed to receive text messages, and when.
Information collected automatically
- Usage data: pages you visit, the time and date of your visit, your browser and device type, and your IP address.
- Cookies and similar technologies: small files that keep our website working, remember your choices, and help us understand how the site is used, for example through Google Analytics. You can set your browser to refuse cookies, but some parts of the site may not work.
- Email open tracking: our emails may contain small images, sometimes called web beacons or pixels, that tell us whether an email was opened or a link was clicked. You can block them by turning off images in your email app.
How We Use Your Information
- To schedule, confirm, change, and remind you about your bookings.
- To manage your account on our booking page, if you have one.
- To let you know when your pieces are ready, and to ship them if they are not picked up within our pickup window.
- To process payments, refunds, and gift certificates.
- To answer your questions and provide customer service.
- To send you news about classes, events, and offers by email. You can unsubscribe at any time using the link in any email.
- To understand how our classes and marketing perform, for example which promotions lead to bookings.
- To run, secure, and improve our website and services.
- To meet our legal, tax, and accounting obligations.
How We Share Your Information
Mobile phone numbers and text-messaging opt-in data and consent are excluded from all sharing described in this section, and are never shared with third parties or affiliates for marketing or promotional purposes.
We do not sell your personal information. We share it only as follows:
- Service providers who help us run the business, such as our online booking, payment, email, text-messaging, website hosting, analytics, and accounting providers. They may use your information only to provide services to us.
- Deal sellers: if you bought a voucher or deal for our classes through a third-party seller such as Groupon, we share with that seller only what is needed to redeem and confirm your voucher.
- Legal reasons: when required by law, or to protect the rights, property, or safety of Yay Clay, our customers, or others.
- Business transfers: if Yay Clay is sold or merged, your information may transfer to the new owner, who must honor this policy.
- With your permission: for any other purpose you agree to.
Text Messaging (SMS)
If you choose to receive text messages from Yay Clay Philadelphia, we use your mobile number only to send the messages you signed up for: booking and pickup texts for customers, and schedule and studio texts for staff. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Saying no to texts never affects your booking. Our SMS terms: yayclay.com/terms-and-conditions/#sms
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Google User Data
If you connect a Google account to Yay Clay, for example to sign in or to sync your calendar, we use the data we receive from Google only to provide those features. Yay Clay’s use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
Where Information Is Processed
Our service providers may store and process your information outside Pennsylvania, including in other states or countries, where privacy laws may differ. We use providers that protect your information in line with this policy.
How Long We Keep Information
We keep your information for as long as we need it to provide our services and keep records of your bookings and payments, and as required for tax, accounting, and legal purposes. We then delete it or make it anonymous.
Security
We use reasonable measures to protect your information. No website, network, or storage system is completely secure, and we cannot guarantee absolute security.
Your Choices
- Texts: reply STOP to any text message.
- Marketing emails: use the unsubscribe link in any email.
- Access, correction, or deletion: email info@yayclay.com and we will help, except where we must keep records by law.
Children
Our website and online booking are not directed to children under 13, and we do not knowingly collect personal information from them. Children may attend classes booked by a parent or guardian. Some events, such as Wine & Clay, are 21+. If you believe a child under 13 has given us personal information, contact us and we will delete it.
Links to Other Sites
Our website may link to other sites, including the scheduling page operated by our booking provider. Their privacy practices are governed by their own policies.
Changes to This Policy
We may update this policy from time to time. We will post the new version on this page and update the date above.
Contact Us
- Yay Clay Philadelphia (YAY CLAY! LIMITED LIABILITY COMPANY)
- By email: info@yayclay.com
- By phone: 215-716-7176
- By mail: 3237 Amber Street, Philadelphia, PA 19134
